Your privacy is important to us. When dealing with your personal information we observe our obligations under the Privacy Act 1988 and comply with the Australian Privacy Principles, as well other relevant State legislation.

Our Privacy Policy sets out how we will collect, use, store, disclose and de-identify your personal information.

If you have a question about this privacy policy or want to access your personal information you can contact us at SCHN-PublicRelations@health.nsw.gov.au. 

We aim to respond to you within 28 days of receiving your request. If we’re not able to help with your request, we will let you know in writing.

Information we collect

When you browse this website, we automatically record the following information:

• the IP (Internet Protocol) address of the machine which has accessed it
• your top-level domain name (for example .com, .gov, .edu, .au, .uk etc.)
• the address of your server
• the date and time of your visit to the site
• the pages accessed and documents downloaded
• the previous site visited
• the type of browser, device and operating system you have used.

Only sessional cookies are used from this website to collect information. This means once you finish using the website no information is kept. These cookies that collect these data are named _pk_id.1.9dde and _pk_ses.1.9dde.

Information use

The information we collect during each visit is aggregated with similar logged information and published in reports in order for the Sydney Children's Hospitals Network to identify patterns of usage of the site. This helps us to improve the Sydney Children's Hospitals Network website and the services we offer.

We do not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the Privacy and Personal Information Protection Act 1988.

Exceptions to this rule

Sydney Children's Hospitals Network will collect, use and disclose more extensive information than stated above in the following circumstances:

• unauthorised attempts to access files which are not published Sydney Children's Hospitals Network pages;
• unauthorised tampering or interference with files published on the Sydney Children's Hospitals Network site;
• unauthorised attempts to index the contents of the Sydney Children's Hospitals Network site by other sites;
• attempts to intercept messages of other users of the Sydney Children's Hospitals Network site;
• communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
• attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia or interfere with the enjoyment of the Sydney Children's Hospitals Network site by other users.

Sydney Children's Hospitals Network reserves the right to make disclosures to relevant authorities where the use of the Sydney Children's Hospitals Network site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, Sydney Children's Hospitals Network will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Information storage

Information collected is stored in Australia in an appropriately secure format as required by law and held for archival purposes. 

When the information is no longer required for the purposes for which it was collected it is deleted.

Disposal and destruction of information

When personal information no longer required, we destroy or delete it in a secure manner, according to regulations outlined by Administrative Functions Disposal Authority (AFDA). 

In using our website, you are entitled to expect that any information as a result of that use will be treated within the terms of the New South Wales government's privacy responsibilities and obligations.

Use of feedback information

We provide electronic feedback forms to allow you to comment on our services.

Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list. Sydney Children's Hospitals Network may publish aggregated information about feedback on the website, but it will not identify, or be able to be used to identify individual users.